Reference

How We Run Things at beras11

These terms set out what you agree to when you open an account and use beras11 — covering deposits through DANA, OVO, and GoPay, how your account is managed, and what happens if something needs to be resolved.

Account RulesDANA · OVO · GoPay DepositsFair Use PolicyAccount SecurityDispute Process
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beras11 How We Run Things at beras11
TERMS CONTACT

Where to Reach Us on Policy Questions

If any part of these terms raises a question about your account, a deposit via DANA or OVO, or how a rule applies to your situation, our support team handles those queries directly. You do not need to navigate a queue of general topics — reach us through the channels below and reference your account ID so we can pull up the right context fast. Players in Palembang and across Indonesia use the same contact paths.

Team online

Live Chat

Reach our team through the live chat window inside your account dashboard. Available around the clock, this is the quickest way to raise a terms query — have your account ID on hand and state the specific clause or deposit method in question.

Email Support

For formal terms disputes or written records of a policy clarification, send your query by email. Include your registered account details, the transaction reference if relevant, and a clear description of your concern. We aim to respond within one business cycle.

Account Help Center

Our help center inside the account portal covers the most common terms questions — wallet verification steps, what triggers an account review, and how GoPay or DANA refunds are processed. Check there first before opening a support ticket.

YOUR ACCOUNT RIGHTS

How We Handle Your Data and Account

beras11 holds account data only for as long as it is needed to operate your account, process transactions, and comply with applicable legal obligations. You have the right to request a summary of what we hold, ask for corrections to inaccurate records, and request deletion where the law and our operational obligations allow it. All requests go through our support team with your account ID as the reference. Data connected to completed DANA, OVO, or GoPay transactions is retained for the period required by financial record-keeping rules; general browsing data and session cookies are cleared on a rolling schedule.

Data Retention Policy

We keep your account data for as long as your account is active and for the legally required period after closure. Transaction records linked to DANA, OVO, or GoPay deposits are kept for the period mandated by applicable financial regulations.

Cookie Handling

Session cookies keep you logged in and remember your last game or table. Analytics cookies help us understand how the lobby is used.

Account Security Steps

Every login from a new device triggers an OTP sent to your registered number. Changing your linked withdrawal wallet — whether DANA, OVO, or GoPay — requires a second verification step before the change is saved.

Request Data Access

You can request a copy of the personal data we hold on your account at any time. Send the request through live chat or email with your account ID.

Correction and Deletion

If any information on your account is inaccurate — registered name, phone number, linked wallet — contact support with the correction.

Who to Contact for Policy Changes

For any formal request about these terms — including disputes, data rights, or wallet-related policy clarifications — use the email support channel and reference your account number.

Common Questions About These Terms

These questions cover what most people want to understand before they open an account or after they have had a deposit, withdrawal, or account issue. If your question is not here, live chat is the fastest path — describe your situation and quote the relevant section of these terms if you can.

Yes. Completing the account registration process means you have read and accepted these terms in full. If you do not agree with any part of them, you should not proceed with registration. These terms apply to every session, deposit, and transaction carried out under your account.

We notify registered accounts before material changes take effect — usually through an in-account message or a notification sent to your registered contact. Continuing to use the service after the effective date of a change means you accept the updated terms. Check this page periodically so you are not caught off guard.

No. Your account must be funded only from a wallet registered in your own name. Deposits made from a third-party DANA, OVO, or GoPay account will be flagged during verification. Consistent mismatches between your registered identity and the sending wallet can result in a temporary hold on your account while we verify ownership.

Depending on the nature and severity of the breach, we may suspend your account, restrict specific features, or close your account entirely. In cases involving suspected fraud or misuse, we reserve the right to withhold any pending balance pending investigation. We will notify you of the action taken and provide a contact path to dispute it if you believe it was applied in error.

Access to our services is limited to adults of legal age in their jurisdiction. You confirm when registering that you meet the age requirement where you are located. Access is only available where local law and eligible regional rules permit online gaming services. If local law restricts access, you are responsible for compliance with those rules.

If a deposit via GoPay, DANA, or OVO does not appear in your account balance, first check that the transaction shows as completed in your wallet app. Then contact live chat with your account ID, the wallet used, the amount, and the time of transfer. We cross-check against our payment processor records and aim to resolve confirmed deposit discrepancies promptly.

We collect the information you provide at registration — name, contact details, and linked wallet identity — plus transaction records and session data. This data is used to operate your account, process DANA, OVO, and GoPay transactions, verify identity, and comply with applicable legal obligations. We do not sell your personal data to third parties.

You can request deletion through our email support channel. Some data — particularly transaction records tied to deposits and withdrawals via DANA, OVO, or GoPay — must be retained for the period required by financial record-keeping law regardless of a deletion request. We will confirm what can and cannot be deleted when we process your request.

Fair use means your account is for your personal use only. You may not use automated tools, scripts, or third-party software to interact with the platform. Sharing your account login, coordinating activity across multiple accounts, or using the platform in a way that manipulates outcomes or balances constitutes a breach and may result in account suspension.

These terms are governed by the rules of the jurisdiction in which beras11 operates. Access to services is available only where permitted under local law and in eligible regions. For formal disputes, contact our support team in writing via email, referencing your account ID and the specific clause or transaction involved. We aim to resolve disputes through direct engagement before any formal process.

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