Reference

How beras11 Handles Your Personal Information

Your account data — including wallet details for DANA, OVO, and GoPay — is handled with clear, straightforward rules. This page explains exactly what we collect, why we collect it, and how you can request changes or access your own records at any time.

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DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you need to access, correct, or remove personal data from your beras11 account — or if you have questions about how your DANA, OVO, or GoPay wallet information is stored — our support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records promptly.

Live Chat Support Open the chat icon from any page on beras11. Describe your data request and our team will confirm your account identity before proceeding. Available around the clock for Indonesia account holders.
Email Data Requests Send your request to the support email address shown in your account settings. Include your registered name and the wallet type — DANA, OVO, or GoPay — linked to your account so the team can locate your records faster.
Account Settings Portal Some data corrections — such as updating a contact number or unlinking a wallet reference — can be handled directly inside your account settings without contacting support. Log in, navigate to profile settings, and follow the edit prompts.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

From the moment you link a wallet to your account, beras11 applies a consistent set of data handling practices designed to keep your information accurate, secure, and accessible only to you. Below are the six areas that matter most to your privacy as an account holder in Indonesia.

Wallet Data Isolation

Your DANA, OVO, or GoPay account reference is stored separately from your game session history. Payment data is only accessed by the processing layer that handles your deposit or withdrawal — it is not visible to general account activity logs…

Cookie and Session Tracking

We use session cookies to keep you logged in across pages and to remember your preferred wallet on the deposit screen. These cookies expire when you close your browser session.

Account Security Practices

Login to your account uses a one-time PIN sent to your registered mobile number each time you sign in from a new device.

Data Retention Period

Transaction records, wallet linkage history, and account logs are retained for the period required under applicable local law and our operational obligations. Once that period ends, records are removed from active storage.

Third-Party Data Sharing

We share your data only with the payment processors needed to complete your DANA, OVO, or GoPay transaction, and with identity verification services where required by local law.

Your Right to Correction

If the personal data on your account is inaccurate — wrong contact number, outdated wallet reference, or a name spelling error — you can request a correction at any time.

Your Privacy Policy Questions, Answered

These are the questions we hear most often from account holders in Indonesia about how their data is managed on beras11. If your question is not covered here, our live chat team can walk you through anything specific to your account.

We collect your registered name, contact details, device identifiers, and the wallet reference you use for deposits — DANA, OVO, or GoPay. This is the minimum needed to process your transactions and keep your account secure. We do not collect data beyond what your account activity requires.

No. Your wallet account number is handled only by the payment processing layer during a transaction. It is not stored in a format visible to other parts of the platform, and it is not accessible to other account holders or general session logs.

Data is retained for the period required by our operational obligations and applicable local law in Indonesia. Once that retention period ends, records are removed from active storage. If you want a specific estimate for your account, contact support via live chat and provide your registered account details.

Yes. Send a data access request through live chat or the support email address in your account settings. Include your registered name and the wallet type linked to your account. We will locate your records and provide a summary. We aim to respond within a reasonable period after verifying your identity.

For minor corrections like a contact number update, go to your account settings and use the edit fields directly. For corrections that require identity verification — such as a name change or wallet relinking — submit a request via live chat with supporting details and our team will process it.

We share data only with payment processors handling your DANA, OVO, or GoPay transactions, and with identity verification services where local law requires it. We do not sell or trade your personal data to external marketing companies, data brokers, or analytics platforms.

We use session cookies to maintain your login state and remember your preferred wallet on the deposit screen. These expire when you close your browser session. We do not deploy tracking cookies that follow your activity outside of beras11, and you can clear session cookies at any time through your browser settings.

Each time you log in from a new device, a one-time PIN is sent to your registered mobile number. You must enter this code to complete sign-in. This means even if someone has your password, they cannot access your account or your linked wallet details without also having access to your registered phone.

If you close your account, we retain transaction records and identity data for the period required by applicable local law. After that window, the data is removed from active storage. Submit a closure request and a data deletion inquiry together via live chat so both are processed at the same time.

Updates to this policy are posted on this page. If the changes are material — such as a new data sharing arrangement or a change in retention periods — we aim to notify active account holders through the contact details on their account. Continuing to use your account after an update means you have acknowledged the revised policy.

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